Returns Policy
We hope you are pleased with your on-line purchase, but if for some reason you need to return an item this must be done within 21 days.
Any items which are returned must be received back at our mail order department new and unused, with original packaging attached in a re-saleable condition.
Please contact Web admin orders@ffppkg.co.uk or 01604 798633 for a returns authorisation code, and the returns address. If you are returning a faulty
item carriage will be refunded, Web admin will advise on how the refund of carriage will be made. (The authorisation code must be shown on the outside of your returned package.)
We strongly recommend you use a recorded/insured delivery service as we regret that we cannot be held responsible for goods lost in transit.
Please note that if you require goods to be sent out in exchange, we do make a further carriage charge.
Please be aware that in order to comply with Health & Safety regulations any faulty items should be returned for assessment free from mud and dirt. We
regret that we are unable to process items that do not meet with these criteria.
